When a loved one dies, it is always distressing, and even more so if it happens abroad. At EASEASSIST, we understand what you are going through and we are here to guide and support you through this difficult time.
Please Note :
If there is an insurance policy:
If your loved one had an insurance policy, the very first step for you is to get in contact with the Insurance Company. They will let you know if they have a protocol to follow in such cases. Most employee and travel insurance policies will include a Repatriation of Remains Coverage. This means that the Insurance Company will cover the transportation of your loved one’s body back to your home country.
Since we collaborate with a number of local and international Insurance Companies, get in touch with us to know if we collaborate with your Insurance Company as well.
If there is no insurance policy:
In the instance that your loved one did not have an insurance policy, we are here to take care of all of your needs.
To bring the body of your loved one back home (repatriation) :
Please call or E-mail EASEASSIST agency.
We will send you the EASEASSIST Authorisation Form for you to complete.
Once we receive your authorisation letter with the information of the deceased, we will have the Embassy of the deceased sign it so that we will be able to begin the repatriation process.
We will receive the body of your loved one and begin embalming preparations.
We will release the death certificate and all required documents.
We will bring the body of your loved one to the morgue, where it will be kept until the flight date.
We will book the flight and bring the body of your loved one to the airport to be taken home.
To hold the funeral of your loved one in Egypt:
• We will help you to make the right decision: selecting burial or cremation.
• We are here to serve you as a part of our family, with dignity and respect.
• We will organise the funeral ceremony according to your wishes, down to the last detail.
• We will provide transportation for family members and friends who wish to attend the funeral ceremony.
• We can provide professional video and photo services at the funeral ceremony, if you wish.
PREPARATION OF THE DECEASEd
Prior to the funeral, many relatives and friends choose to visit their loved one in one of our chapels of rest. In such cases, a more extensive preparation is carried out in the form of embalming.
In most cases, this will enable you to visit up to the day of the funeral. The deceased may be attired in one of our special gowns. These are displayed with our coffin selection, in a brochure which you will receive when making the funeral arrangements.
Alternatively, you may prefer to provide us with clothing for the deceased. Please advise us of anything spe-cific regarding the appearance of your loved one and we will do our best to meet your wish
JEWELLERY & PERSONAL POSSESSIONS
When we receive your loved one into our care, they may be in possession of jewellery or small personal items. Please advise us if you would like these to remain with the deceased, otherwise they will be returned to you.
Small mementos and tokens may be placed in the coffin but please inform us of your intention to do
